Macros - HelpDesk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)
it is the ultimate time saving tool for your helpdesk support staff, ideal for any helpdesk application. The time saved by your support staff can reduce helpdesk costs and save you thousands of dollars and free them up to do other tasks.
The HelpDesk Toolkit offers the definitive guide to setting up and running a successful HelpDesk-now updated and expanded to include the latest Web-based technologies.
VI Service Desk is a comprehensive, cost effective Lotus Notes HelpDesksolution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements.